One master service agreement. One accountable account team. Built so the building operators can focus on the people inside the building.
One contract, one accountable answer — so the people who run buildings can finally focus on the people inside them.
Why MKMaintX exists.
MKMaintX was started by an operator who had spent a decade running multi-state commercial real-estate portfolios the way the rest of the industry still runs them — twelve separate trade vendors, nine quarterly business reviews, a different dispatch number for every trade, and twelve renewal calendars to track every year. The job of the operations team was no longer the portfolio; the job had become managing the vendor roster that served the portfolio.
The decision to start MKMaintX came out of that frustration, not out of a slide deck. Today the same account-manager discipline runs the entire operation: one MSA, one named account manager, one 24/7 hotline, one monthly review — applied across every trade the buildings actually need. The building operators who partner with us now spend their bandwidth on tenants, residents, and assets, not on reconciling vendor accountability across twelve states.
“Building operators should not be running a vendor roster. They should be running buildings.”
— Founder, MKMaintX
Four contractual commitments you keep, end to end.
One named account manager owns your priority list, the escalation chain, and the monthly portfolio review — across every trade and every state.
Every ticket is dispatched against documented response and resolution SLAs — and the MSA ties termination rights to the SLAs themselves, not to goodwill.
One signed MSA replaces twelve independent trade contracts — one clause set, one renewal calendar, one termination path tied to objective SLA performance.
One work-order system and one monthly report consolidate HVAC, janitorial, electrical, plumbing, landscaping, and lighting into a single line of sight.
The credentials you should ask any vendor for.
- License numbersLicense numbers available on request — verifiable per state and trade.
- Insurance carrierCertificate of insurance available on request — coverage limits documented in the MSA.
- Years operatingOver a decade and a half self-performing multi-trade maintenance for commercial real-estate portfolios.
- Regional reach35 states with two regional dispatch hubs — Lynnfield, MA and Houston, TX — staffing 24/7 self-performed crews.
- Single phone number for emergenciesOne 24/7 hotline — +1 (617) 935-0246 — answered by a live dispatcher, not a queue.
One team HQ. The same 24/7 line picks up — day, night, weekend.
Mail, signed notices, and dispatch inbound all route through the same Medford office and the same 24/7 hotline. Use the form on /contact for non-urgent items — operators page in seconds.
For checks, contract notices, and supplier onboarding paperwork.
Live dispatcher picks up — every hour, every day. Same line as the site-wide nav.
Active tickets, RFPs, partner intros — anything that doesn't fit the intake forms.
If you are evaluating a national facility-maintenance partner, the next step is a 30-day portfolio baseline assessment — we propose the consolidation plan from there. Two minutes of inputs in the Request Proposal intake is all we need to begin.