Get in touch with dispatch.
For inquiries that don't fit the access or quote flow — follow-ups after a walkthrough, partnership questions, billing, or anything else. Your note lands directly in the dispatch inbox alongside emergency, access, and quote messages.
Four steps from your message to a real reply.
We treat general inbox messages with the same operational discipline as emergency and access — a real person reads every submission and routes it to the right specialist within one business day.
01 · Submit
Four quick fields — your name, work email, optional company, and a short message. The intake takes about a minute; no portal access required.
02 · Dispatch inbox
Submission lands in the dispatch inbox (mkmaintx@polsia.app) alongside access, quote, and emergency inbound — the AM team sees it in the same queue.
03 · Route
A dispatcher or named account manager triages within one business day and pulls in the right specialist — operations, partnerships, billing, or a regional lead.
04 · Reply
You hear back by email within one business day, with a concrete next step (or, if we cannot help, an honest redirect to someone who can).
Time-critical? Skip the queue.
Active work-order issue or an in-progress scope? The 24/7 hotline picks up in seconds and routes the nearest qualified crew — no contact form needed.
Other ways in
- mkmaintx@polsia.app — the address behind this form, mirrored as a mailto fallback.
- +1 (617) 935-0246 — the 24/7 dispatch hotline (active tickets, walkthroughs in progress).
- 200 Rivers Edge Dr
Suite 320
Medford, MA 02155 — mailing address for checks and contract notices. - /request-access — for new portfolios; /quote for scope proposals from an in-flight conversation.